Menu

## Patients & Guests

Our mission to provide excellent and compassionate healthcare services centers around you, the patient, and our other guests. We’ve assembled a variety of information to help you prepare for your visit and make your stay more comfortable.

You’ll also find ways to access your medical records and information on paying your bill. If you plan to visit a friend or loved one in the hospital, you’ll find directions to the medical center and information about our gift shop.

## What to Expect During Your Stay

### Accommodations

We offer a choice of private and semi-private rooms and every effort is made to give you your choice of accommodations. Emergency admissions and room availability may sometimes not allow this. No matter what type of room, you can expect the same quality service.

### What to Bring

Please remember to bring your insurance card and identification. For your personal needs, you only need a few items like toiletries, bathrobe, slippers with non-slip soles, and night clothes. You may also want to bring some reading materials from home.

### What Not to Bring

We prefer that you leave your valuables and jewelry at home. The hospital is not responsible for the loss of personal items.

### Telephones/Cell Phones/Wireless Internet

Telephones are provided in all patient rooms at no additional charge. All long-distance calls must be made collect or with a calling card. To make local calls, dial "9" and then the number. To place a long-distance call, please dial "0" and the switchboard operator will be happy to help you.

PRMC does have wireless internet available and cell phones are allowed. However, we are not responsible if these items are lost or broken.

### Television

Color television is available in all patient rooms at no extra charge. Please be considerate of other guests by keeping the volume low.

### Discharge Planning

PRMC Social Services can help you and your family plan and arrange for the care you will need following your discharge from the hospital. Your nurse can make arrangements for Social Services to visit with you.

### Financial Arrangements

As a courtesy, we will bill your insurance company for you. You should be aware that hospital insurance plans do not always provide full coverage for your bill. Charges not covered by your insurance plan are your responsibility. In addition, your hospital bill does not include your physician’s fee or services of other providers such as a radiologist, anesthetist or consultant. These services will be billed to you separately.

You may also pay your bill online!

## Comments & Suggestions

We welcome any comments or suggestions that will help us serve you better in the future. Feel free to contact us anytime with questions, comments or suggestions.